Page tree
Skip to end of metadata
Go to start of metadata

The software has been downloaded incorrectly

In some cases, the software can be downloaded partially or incorrectly due to several reasons:

  • Connection problems : If communication with the server has been interrupted, the file may have been downloaded incomplete or with errors. 
    Solution: Try downloading again. If, after two or three attempts to download, a particular file is resistant, put it to the knowledge of support for investigation.
  • File systems of 32 bits or less : If the disk where you are trying to download the files has a file system type ext2o FAT32, or older, you can not download those files larger than 2 or 4GB. 
    Solution: Use a disk with file system such as NTFS, HFS +, ext3, ext4 ...